Privacy Policy
Who are we?
'We', 'us' and 'our' refers to the Broker, Aggregator, Australian Credit Licensee and our related businesses outlined in the Credit Guide provided to you.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Personal information
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and financial service providers and credit reporting bodies.
Why we collect your personal information
We collect your personal information to enable us to provide you with the products and services you have requested, and in particular to assist with your finance needs including:
- Assessing your eligibility for credit products
- Processing and managing your loan application
- Communicating with you about your application and account
- Complying with our legal and regulatory obligations
- Managing our relationship with you
If you do not provide us with your personal information, we may not be able to provide you with our services or assist with your finance needs.
How we collect your personal information
We may collect personal information from you directly or via your use of our services. We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.
We may collect information about you from:
- You directly, when you complete forms, applications or enquiries with us
- Third parties such as lenders, credit reporting bodies and referees
- Publicly available sources
- Your use of our website and online services
Do we disclose your personal information?
We may disclose your personal information to third parties where necessary to provide you with our services. This may include:
- Lenders and credit providers assessing your application
- Credit reporting bodies
- Our aggregator and Australian Credit Licensee
- Mortgage insurers
- Legal and financial advisers
- Government and regulatory bodies where required by law
We will not sell your personal information to third parties. We will only disclose your information for the purposes for which it was collected or where required or permitted by law.
Overseas disclosure
We do not generally disclose personal information to overseas entities in the course of our activities.
We do not generally disclose personal information obtained from cookies to overseas entities in the course of our activities. If at any time we need to disclose your information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.
Please contact us if you would like further information about overseas disclosure.
Direct marketing
We may use your personal information for direct marketing purposes to keep you informed about our products, services and promotions that may be of interest to you.
We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
If you do not wish to receive direct marketing communications from us, or wish to know the source of the information being used, you may submit a request to hello@lendingoc.au. We will respond to your request as soon as practicable.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction
You are entitled to access the personal information we hold about you and to request corrections. We will provide you with access unless there is a legal reason for us not to do so.
To request access to or correction of your personal information, please contact us at hello@lendingoc.au or call 0466 354 764. We will respond to your request within a reasonable timeframe.
Government identifiers
We may need to collect government-related identifiers such as your tax file number or Medicare number in order to provide our services. We will only use this information where legally required to do so and will not use these identifiers as general identifiers in our business.
Sensitive information
Sensitive information is any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.
We will not ask you to disclose sensitive information, but if you elect to provide sensitive information it will also be captured and stored. We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
Security
The security of your information is very important to us. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.
We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.
We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
Website policy
This website policy applies to this website, which is operated on behalf of Lending on Coastal Pty Ltd ATF RAS Family Trust ACN 693 303 721 and its related bodies corporate (we, us and our). We are committed to protecting your privacy.
This policy explains how your personal information will be treated as you access and interact with this website. Our website privacy policy may change from time to time.
Information from third parties
Our website also contains links to the websites of third party providers of goods and services (Third Party websites). If you have accessed Third Party websites through our website and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
Advertising and tracking
When you view our advertisements on a Third Party website, the advertising company uses 'cookies' and in some cases 'web beacons' to collect information such as:
- The server your computer is logged onto
- Your browser type
- The date and time of your visit
- The performance of their marketing efforts
When you access our website after viewing one of our advertisements on a Third Party website, the advertising company collects information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.
Complaints
If you have any concerns or complaints about the way we handle your personal information, we encourage you to contact us in the first instance so that we can address your concerns directly.
You can contact us by:
- Email: hello@lendingoc.au
- Phone: 0466 354 764
If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Have a question about your privacy or our policies? We're here to help.
Policy changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If we make material changes to this policy, we will notify you by updating the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions about this policy or how we handle your personal information, please contact us or call 0466 354 764.